Terms & Conditions

1 Acceptance of Terms

These Terms apply to all users of the 29jl platform, including visitors, registered players, and any person who accesses any part of the 29jl website or mobile application. Access to and use of 29jl is conditional upon your full acceptance of these Terms.

Your continued use of the 29jl platform following any update or amendment to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. 29jl reserves the right to modify these Terms at any time, and such modifications shall be effective immediately upon posting to the platform.

These Terms should be read in conjunction with the 29jl Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and 29jl.

2 Eligibility

To be eligible to register and use the 29jl platform, you must satisfy all of the following conditions:

• You are at least 21 years of age;
• You are a natural person and not a corporation, partnership, or other legal entity;
• You are accessing the platform from a jurisdiction where online gambling is not prohibited by applicable law;
• You are not a current or former employee, contractor, director, or officer of 29jl, nor an immediate family member of any such person;
• You have not previously been excluded or banned from the 29jl platform;
• You are acting on your own behalf and not as an agent for any third party;
• You are not suffering from a gambling addiction or have not been advised by a medical professional to refrain from gambling.

29jl reserves the right to verify your eligibility at any time and to request supporting documentation. Failure to provide satisfactory documentation may result in account suspension and withholding of funds pending investigation.

3 Account Registration

To access the full range of 29jl services, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to keep it accurate, current, and complete.

Each player is permitted to hold only one (1) account on the 29jl platform. The creation of multiple accounts by a single individual is strictly prohibited and may result in the immediate closure of all associated accounts and forfeiture of any balances held therein.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify 29jl immediately upon becoming aware of any unauthorized use of your account or any other breach of security. 29jl shall not be liable for any loss or damage arising from your failure to comply with this obligation.

• Do not share your login credentials with any other person;
• Do not allow any other person to access your account;
• Use a strong, unique password that is not used for any other online service;
• Log out of your account after each session, particularly when using shared or public devices;
• Enable any additional security features offered by 29jl, including two-factor authentication where available.

29jl reserves the right to refuse registration or to close any account at its sole discretion, including where it suspects that the information provided is false, misleading, or incomplete.

4 Deposits & Withdrawals

29jl supports a range of payment methods tailored to Filipino players, including GCash, Maya (formerly PayMaya), BPI, BDO, and Metrobank online banking. All transactions on the 29jl platform are conducted in Philippine Peso (PHP / ₱) unless otherwise specified.

Deposits are credited to your 29jl account balance upon successful confirmation from the relevant payment provider. 29jl is not responsible for delays caused by third-party payment processors, network outages, or banking system maintenance.

The following conditions apply to all withdrawals:

• Withdrawals may only be made to a payment method registered in your own name. Third-party withdrawals are not permitted;
• You must have completed any applicable wagering requirements before withdrawing bonus-derived funds;
• 29jl reserves the right to conduct identity and source-of-funds verification before processing any withdrawal;
• Minimum and maximum withdrawal limits apply and are displayed within your account settings;
• 29jl reserves the right to withhold withdrawal processing pending the outcome of any investigation into suspected fraud, bonus abuse, or breach of these Terms.

All funds deposited into your 29jl account are held for the purpose of gaming activity on the platform. 29jl does not pay interest on account balances. Inactive accounts may be subject to an administrative fee after a period of inactivity as specified in the platform's dormant account policy.

5 Bonuses & Promotions

29jl offers various bonuses and promotional offers to eligible players from time to time. All bonuses and promotions are subject to specific terms and conditions, which are published alongside each offer on the Offers & Promot ions page and must be read carefully before opting in.

The following general conditions apply to all 29jl bonuses unless otherwise stated in the specific promotion terms:

• Bonuses are available to eligible registered players only and may not be transferred, exchanged, or redeemed for cash outside of applicable wagering requirements;
• Only one bonus may be active at any given time unless explicitly stated otherwise;
• 29jl reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice;
• Any attempt to abuse, exploit, or manipulate bonus offers — including through the use of multiple accounts, coordinated play, or arbitrage strategies — will result in immediate forfeiture of the bonus and may result in account closure;
• Bonuses are intended for recreational play only and are not a guaranteed source of income.

6 Betting Rules

All bets placed on the 29jl platform are subject to the specific game rules applicable to each product, including but not limited to Joker Poker, European Roulette, Mine, and sports betting markets covering events such as PBA, NBA, UFC, boxing, and volleyball. Game-specific rules are accessible within each game interface and form part of these Terms by reference.

A bet is considered accepted and binding once it has been confirmed by the 29jl system and a confirmation reference has been issued. 29jl reserves the right to void any bet that was accepted in error, including where:

• The bet was placed after the relevant event had already commenced or concluded;
• The odds or game parameters displayed were the result of a technical error or manifest mistake;
• The bet was placed in violation of these Terms or applicable game rules;
• There is evidence of match-fixing, collusion, or other integrity violations affecting the relevant event.

Minimum and maximum bet limits apply across all games and markets. These limits are displayed within the relevant game interface and may be adjusted by 29jl at any time. 29jl reserves the right to limit the maximum payout on any single bet or combination of bets at its sole discretion.

In the event of a dispute regarding the outcome of any game or bet, the records held by 29jl's system shall be considered definitive unless a clear technical error can be demonstrated. All disputes must be raised with 29jl's customer support team within seven (7) days of the relevant event.

7 Prohibited Conduct

The following conduct is strictly prohibited on the 29jl platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities where applicable:

• Registering more than one account, whether under your own name or using false or third-party identity information;
• Providing false, misleading, or fraudulent information during registration or at any subsequent point;
• Using automated software, bots, scripts, or any other artificial means to interact with the platform;
• Exploiting software bugs, glitches, or errors to gain an unfair advantage;
• Engaging in any form of money laundering, fraud, or other financial crime through the platform;
• Colluding with other players to manipulate game outcomes or exploit bonus structures;
• Accessing the platform from a jurisdiction where online gambling is prohibited by law;
• Allowing a minor (any person under 21 years of age) to access or use your account;
• Engaging in abusive, threatening, or harassing behavior toward 29jl staff or other players;
• Attempting to reverse-engineer, decompile, or otherwise tamper with the 29jl platform or its underlying technology.

8 Responsible Gaming

29jl is committed to promoting responsible gaming and providing tools that help players maintain control over their gambling activity. We believe that gaming should be an enjoyable form of entertainment, not a source of financial or personal hardship.

The following responsible gaming tools are available to all registered 29jl players through their account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account;
• Loss Limits: Cap the amount you can lose within a defined period;
• Session Time Limits: Receive reminders or automatic logouts after a specified period of play;
• Cooling-Off Periods: Temporarily suspend your account for a defined period ranging from 24 hours to 6 weeks;
• Self-Exclusion: Permanently or indefinitely exclude yourself from the platform. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.

If you believe your gambling is becoming problematic, we strongly encourage you to make use of these tools and to seek support. 29jl takes all responsible gaming requests seriously and will not attempt to discourage or delay any player from using these features. For more information, please visit our dedicated Responsible Gaming page.

9 Intellectual Property

All content on the 29jl platform, including but not limited to text, graphics, logos, game interfaces, software, audio, video, and the overall design and layout of the platform, is the exclusive property of 29jl or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 29jl platform solely for your personal, non-commercial entertainment purposes. This licence does not include the right to:

• Copy, reproduce, distribute, or publicly display any content from the platform;
• Modify, adapt, translate, or create derivative works based on platform content;
• Use any data mining, scraping, or similar data extraction tools on the platform;
• Frame or mirror any portion of the platform on any other website or application;
• Use the 29jl name, logo, or branding in any manner without prior written consent.

Any unauthorised use of 29jl's intellectual property may result in legal action. All rights not expressly granted in these Terms are reserved by 29jl.

10 Limitation of Liability

To the fullest extent permitted by applicable law, 29jl, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to:

• Loss of winnings, profits, or revenue;
• Loss of data or account information;
• Interruption or unavailability of the platform due to technical issues, maintenance, or circumstances beyond our control;
• Errors in game outcomes caused by software malfunctions, provided that 29jl takes reasonable steps to rectify such errors promptly;
• Unauthorised access to your account resulting from your failure to maintain the security of your credentials.

29jl's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the platform shall not exceed the total amount deposited by you into your 29jl account in the thirty (30) days preceding the event giving rise to the claim.

Nothing in these Terms shall exclude or limit 29jl's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited under applicable Philippine law.

11 Account Suspension & Termination

29jl reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms;
• Suspected fraud, money laundering, or other illegal activity;
• Failure to complete identity verification or provide requested documentation;
• Chargebacks or disputed transactions initiated by the player;
• Abusive behaviour directed at 29jl staff or other players;
• Inactivity for an extended period as defined in the dormant account policy.

Upon account closure for cause, 29jl reserves the right to withhold any balance pending investigation. Where an account is closed without cause by 29jl, any verified balance will be returned to the player via their registered payment method within a reasonable timeframe.

You may close your account at any time by contacting 29jl's customer support team. Account closure requests will be processed within a reasonable period. Any pending bets at the time of closure will be settled in accordance with standard game rules.

12 Privacy

29jl collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By registering on the 29jl platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

29jl implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. However, no method of data transmission or storage is completely secure, and 29jl cannot guarantee absolute security of your information.

13 Amendments to These Terms

29jl reserves the right to amend, update, or replace these Terms at any time. Where changes are material, 29jl will endeavour to provide reasonable notice to registered players via email or an in-platform notification. However, it remains your responsibility to review these Terms regularly.

Your continued use of the 29jl platform following the posting of any amended Terms constitutes your acceptance of those changes. If you do not agree to the amended Terms, you must cease using the platform and may request account closure in accordance with Section 11.

14 Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Philippines. Any dispute arising out of or in connection with these Terms or your use of the 29jl platform shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute with 29jl informally by contacting our customer support team. 29jl will make reasonable efforts to resolve disputes promptly and fairly. If a dispute cannot be resolved informally within thirty (30) days, either party may pursue formal legal remedies.

Nothing in this clause shall prevent 29jl from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to protect its legitimate interests.

15 Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the 29jl platform, please contact our customer support team. We are available 24 hours a day, 7 days a week.

For responsible gaming support, self-exclusion requests, or account restriction queries, please visit our Responsible Gaming page for dedicated assistance and resources.